ONE TEAM. ONE GOAL.
AVADirect offers a working environment that allows one to be expressive with welcomed communication to explore new ideas as we transcend the computer industry. Committed to the belief, "We are only as strong as the individuals we employ." we therefore recognize our employees are our greatest asset. With an organizational culture driven by self-starters, we are constantly seeking individuals who possess strong work ethics, strong communication skills, and the determination to succeed.
AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking a Computer Assembly Technician for our Twinsburg, Ohio location.This candidate will be responsible for assembling the custom built systems for customer and internal use.
Key Responsibilities:
- Assembling laptops, desktops, workstations, servers, and gaming computer systems.
- Follows quality control procedures; looks for mistakes in the assembly process and faulty components; reports problems.
- Assemble, solder, wire and repair electronic components, sub-assemblies and finished goods.
- Perform assembly activities prior to and upon completion, such as cleaning and organizing.
- Perform other duties as assigned.
Qualifications:
- Work from blueprints, layout drawings, and verbal instruction.
- Follow prescribed procedures, rules, and regulations.
- Strong detail oriented focus.
- Ability to work in a team and independently.
- Expert knowledge of PC Hardware and components.
- Ability to work under time constraints.
- A+ or other computer science related certificates preferred.
- 1 or more years of experience in assembling computer systems preferred.
AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking to recruit a Computer Sales Representative for individuals that posses knowledge and passion for computer hardware. Our Twinsburg, Ohio location offers a specialized sales position that will be responsible for communicating with clients regarding sales and support. Providing outstanding customer service, working with other departments to execute client expectation (while selling our products), and providing expert knowledge to customers in regards to their purchases. This position includes the opportunity for expansive growth based on the performance of the individual. The indicated commission structure includes no ceiling; the potential of the individual dictates the yearly result of the salary! This is a position for anyone who wants to make a career out of a life-long hobby.
This position is a hybrid remote/office role. Some work will be required to be done in office.
Responsibilities
- Accurately inspect, investigate, and process customer transactions such as orders, quotes, warranties, and upgrades.
- Present price, credit and terms in accordance with standard procedures and customer’s profitability profiles.
- Assist customers in product availability, parts compatibility, and price changes.
- Actively reach out to customers to obtain feedback on our policies, website, products, and services.
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
- Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
- Communicate status updates on customer requests.
- Answering incoming phone calls, chats, and emails while providing a high level of satisfaction to customers.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
- Serve as the primary contact for customers to answer all technical and sales requests.
- Support the sales team by providing expert technical knowledge on PC related requests.
- Maintain up-to-date knowledge of PC industry trends, technologies, PC hardware and software components.
Qualifications
- Extensive knowledge and understanding of PC hardware components, software, and compatibility.
- Strong professional verbal and written communication skills.
- Strong skills in sales and customer service.
- Ability to be courteous and attentive to the customer’s needs while maintaining proper phone and email etiquette.
- Proactive, self-disciplined and able to work in both teams and independently.
- Ability to work under time constraints.
- Expert computer skills, knowledge of Microsoft Office, and multi-line telephone systems.
- Possesses excellent organizational skills, and discretion with confidential information.
- Specialized technical knowledge in industry fields for PCs/Laptops/Servers/Gaming/Etc.
- High School Diploma or GED
- 2+ years of proven sales experience as a consistent performer.
- 2+ years of proven technical PC hardware knowledge in a related field.
AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking an Entry Level Marketing Associate for our Twinsburg, Ohio location. Our Entry Level Marketing Associates are responsible for implementing day-to-day initiatives aimed at the marketing, promoting, and selling of AVA products by consistently and effectively expanding awareness and market share presence.
Key Responsibilities:
Collaborate with sales team to create marketing strategies that are mutually beneficial.
- Analyze marketing analytics, current market trends, and competitor information.
- Execute branding initiatives of products and company.
- Communicate with industry publications to execute product reviews.
- Draft copy for press releases and monthly newsletters.
- Maintain branding continuity on all marketing initiatives.
- Write bi-weekly blogs and post daily on social media forums.
- Enhance relationship and presence in the community.
- Assist with filming and live-streaming process.
- Other duties as assigned.
Qualifications:
- Comprehension of computer hardware and the gaming industry.
- Knowledgeable and experienced in the following programs: Microsoft Word, Excel, Outlook and PowerPoint.
- An understanding of all major social media platforms.
- Able to successfully complete responsibilities both independently and in a team setting.
- Ability to successfully navigate tight deadlines. Experience with social media, blogging, publications, and e-commerce.
- Strong understanding of the 4 P’s – Product, Placement, Price and Promotion – and how to properly market the AVA product through our marketing channels.
- Problem-solving and decision-making skills.
- Strong working knowledge of design, brand development, interactive commerce and creative process.
AVADirect, a recognized and growing leader in the custom computer industry, is seeking a Shipping and Receiving Clerk for our Twinsburg, Ohio location. This candidate will be responsible for the expedient and accurate handling of merchandise into and out of the warehouse facility, along with assisting the Shipping and Receiving Manager in daily tasks, training procedures, quality assurance, and shipment control.
Key Responsibilities:
- Posts weight and shipping charges.
- Prepares bills of lading.
- Photographing all systems prior to shipment.
- Unload and process incoming stock.
- Process outbound shipments of inventory via UPS, USPS, FedEx, commercial carrier and will calls.
- Move, store and transfer materials, supplies and merchandise in and about a warehouse, loading dock and storage area.
- Performs manual, computer or RF functions to enter data in systems.
- Maintain stock in an organized fashion on shelves or in proper locations.
- Maintain warehouse in a clean and safe condition.
- Climb ladders to maintain upper level areas.
- Other duties as assigned.
Qualifications:
- Ability to become certified in the operation of warehouse equipment.
- Current certifications preferred.
- Ability to lift, push or pull boxes/merchandise weighing between 50 pounds and 80 pounds.
- Ability to read, write and perform basic math and computer operations.
- Ability to follow instructions and take directions.
- Ability to perform tasks consistently and accurately.
- Physical activity to include standing and walking up to 8 – 9 hours with scheduled breaks.
- Attention to detail.
- Prior experience shipping & receiving helpful.
AVADirect, a recognized and growing leader in the custom computer industry, is seeking a .NET Developer located at 2045 Midway Drive, Twinsburg, Ohio 44087. A successful candidate will be responsible for designing, developing, and maintaining .NET applications using C#. You should have a strong background in software development and a solid understanding of object-oriented programming.
Responsibilities:
- Develop and maintain .NET applications using C#
- Write clean, scalable, and well-documented code
- Collaborate with other developers and participate in code reviews
- Troubleshoot, debug, and optimize code
- Contribute to the design and architecture of software
- Ensure software meets high-quality standards
- Stay up-to-date with the latest technologies and trends
Qualifications:
- Bachelor's degree in Computer Science or a related field / or equivalent experience
- Understanding of .NET development
- Proficient in C# programming language
- Knowledge of .NET frameworks such as ASP.NET or .NET Core
- Experience with front-end technologies such as JavaScript and HTML/CSS
- Strong problem-solving and analytical skills
Preferred Qualifications:
- Experience with Azure DevOps or other project management tools is preferred.
Company Culture: At our company, we value collaboration, innovation, and continuous learning. We offer a supportive work environment, opportunities for growth, and a competitive benefits package.
AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking to recruit a Technical Sales Representative for individuals that posses knowledge and passion for computer sales. Our Twinsburg, Ohio location offers a sales position that will be responsible for communicating with clients and the sales team regarding sales and support. Providing outstanding customer service, working with other departments to execute client expectation (while selling our products), and providing information to customers and the team in regards to their purchases and sales. This position includes the opportunity for expansive growth based on the performance of the individual. The indicated commission structure includes no ceiling; the potential of the individual dictates the yearly result of the salary!
This is hybrid remote/office position. Some work will be required to be in office.
Responsibilities
- Accurately inspect, investigate, and process customer transactions such as orders, quotes, warranties, and upgrades.
- Present price, credit and terms in accordance with standard procedures and customer profitability profiles.
- Assist customers in product availability, parts compatibility, and price changes.
- Provide services to customers such as order placement, status updates, and account information via phone, email, and live chat.
- Record customer satisfaction and conflict resolution history for the sales team.
- Maintain proper filing systems for company and customer records, correspondence, and other materials.
- Contacting new customers to promote products and services of AVADirect.
- Document problems in our support solution database.
- Serve as the primary contact for customers to answer all technical and sales requests.
- Communicate status updates on customer requests.
Qualifications
- Knowledge and an understanding of PC hardware components, software, and compatibility.
- Knowledge of computer hardware compatibility.
- Strong professional verbal and written communication skills.
- Ability to be courteous and attentive to the customer’s needs while maintaining proper phone and email etiquette.
- Proactive, self-disciplined and able to work in both teams or independently.
- Ability to work under time constraints.
- Computer skills, knowledge of Microsoft Office, and multi-line telephone systems.
- Excellent organizational skills, and discretion with confidential information
AVADirect, a recognized and growing leader in the custom computer industry, is seeking a Technical Support Specialist (Entry Level ) for our Twinsburg, Ohio location. This candidate will be responsible for supporting customers with online as well as telephone diagnostic technical support, and repair of computer systems. The ideal candidate should possess a blend of strong communication and computer technical skills. This role is an in-person position at our Twinsburg, Ohio location.
Key Responsibilities:
- Create a positive AVADirect Customer Service Experience.
- Provide assistance by troubleshooting incoming and outgoing calls to resolve customers complaints.
- Repair, communicate and resolve RMA systems.
- Validation of RMA requirements and provide approval of RMA requests as appropriate.
- Repair, communicate and resolve courier damage claims.
- Reply to technical based emails and/or message boards.
- Work with Production and Quality Control to determine potential solutions for hardware and software problems. Recommend corrections to procedures that prove detrimental.
- Effective and efficiently provide solutions to customers under time constraints.
- Capable of documenting problems in our support solution database.
- Communicate status updates on customer requests.
- Assist customers in the configuring of custom computers online and over the phone.
- Educate customers about terminology, features and benefits of products to improved product related sales and customer satisfaction.
- Accurately inspect, investigate, and process customer transactions such as orders, quotes, warranties, upgrades
- Verify compatibility of new orders and contact customers with solutions to resolve technical issues.
- Work with contractors and vendors providing remote support.
Qualifications:
- Capability of troubleshooting all aspects of a custom desktops, servers and/ or notebook’s either on-site or remotely. Specifically:
- RAID’s 0,1,5,10
- SLI and Crossfire
- Operating Systems
- Windows 7, 8, 8.1, and 10
- Windows Server 2008 and up
- Linux
- Driver Installation
- Remote Connection
- BIOS Setups
- Strong organizational skills.
- Strong communication skills
- Ability to work in both teams or independently.
- Ability to work under time constraints.
- Strong knowledge and an understanding of PC hardware components and software.
- Understanding of all Microsoft applications.
- Minimum 2 - 3 years’ experience providing hardware technical support and troubleshooting computer systems.