AVADirect
Custom Computers Reviews

After a lot of research and looking, these guys had the most variety and was the most cost effective. My pc is beautiful and came very quickly! Only issue I had was software related, ( Razer software sucks but i got the game pac as a gift, AMD and Nvidia conflicting but easy fix, ). I plan on buying any gaming pc from them. You can tell they put a lot of love into it and even give you the spare parts, which I've found to be rare! They called me to make sure I had no questions and requested feedback which I genuinely appreciate.

AVA Direct has built two custom computers for me and the build and service have been excellent. Recently, they reached out to me advising me of a potential problem with a manufacturing defect in the Intel 13th gen CPU. I contacted Joe in sales and asked if they could perform the recommended fix for me which he said they would…at no charge! The technicians upgraded the CPU and updated the BIOS. You can’t beat service like that! I highly recommend this company if you want a custom computer built for your needs and if you’re not knowledgeable about computers they will give great advice and recommendations.

I've dealt with AVADirect since 2020. Professional, friendly and fast service. Great products built to my specs and satisfaction.

Ordered a 12+k computer from ava direct and am very happy with my purchase despite some flaws in the expieriance. If partial stars I would grade a realistic 4.7.

Pros:
- even with any hiccups you won't regret your order at all.
- amazing custom work. My computer is fantastic even if there are a few things I'm unhappy about expieriance wise.
- one of the only custom builders to openly offer eatx motherboards.
- the hydrodipping is gorgeous.
- the PC runs super quiet and so far temperatures have been phenomenal. My prior jet engine I placed on a different desk is indeed green with envy.
- the parts/brand hey use for custom cooling is not only aesthetically Top notch, but also a billiontimes better than many other options ive seen. The graphics card cooler ive onlyseen offered with them despite superior capabilities.
- packaging for shipping is phenomenal. I like that they use fedex for freight shipping vs a third party that sometimes makes it a challenge to actually get your orders.
- sales team is responsive to status inquiries during creation which eased my concerns along by taking a chance with their company for an expensive purchase.
Sales team is very polite and cordial.
- if a part isn't listed you can get it ordered
- most options of any online computer builder. With additional availability if you don't mind waiting for it to be ordered.

Cons:
- process online lists phone call to ensure that to go over specs questions, concerns, preferences, and to go over parts. My call pretty much just said thanks for order.
- online builder lacks details and other options from their site.
- wish the builder offered more personalization options without reliance on sales team for ordering and that it was configured to add slots available for certain cases and cards.
- computer came packaged with the lights controller and case lighting un-installed. charged me extra to get additional required parts. I don't know how to install it around the liquid cooling because my hands are to big, and now they don't get cable management w/o undoing prior management.

- ordered an additional monitor for inside the case not realizing the mb came with one. They also sent this to me in a box with no clue how to install it. So more wasted money.
- sales team to my understanding is instructed not to help make a choice when a customer is struggling to make the right one due to lack of knowledge. I was trying to find a case that would allow my hydrodipping dream, without sacrifice of cooling capabilities. But u have a knowledge gap to make an informed decision. They were unable to help provide feedback.
- I ordered purple coolant and received clear coolant.
- my boxes that came with my computer are full of unlabeled parts that I have no clue what they are. No clue what's spare and what's important.
- it was a bummer they didn't have access to custom cables for newer graphics cards. Originally I had wanted to lian li rgb cables, but they don't stock the newer versions. So I settled on custom cables in a color. They were unable to get one for the graphics card.
-software was not preinstalled
- website advertises that you can request alt colored fittings for custom hardline cooling. I had wanted goldy/bronze. Despite same brand and size online, they were unable to order alternative colors than the standard black.

All in all I'm extremely happy to have ordered with them. I know I included a lot of cons, but I wanted to share a detailed review that wasn't negative for things out of their control and wasn't so generically positive that it seems like it could be written by a bot. One of my hesitations for ordering were the sparse reviews on sites that cannot be edited by owner and reviews were super mixed over ridiculous things. (Like a manufacturers defect that they replaced, the shipper beating up their order ect. ) my finished product is much better than my original PC. No regrets. :)
Update: post receipt service is good so far. They sent me purple dye and the tools to access the pump.

Bought a custom NR200 build. From order to delivery took less than 2 weeks. Worked out of the box without any hiccups. Nice cable management and everything. These guys rock!

I had been saving up for years to invest in a solid gaming tower pc. I knew I wanted it custom built but wasn’t sure what company to go with or which parts would be the best. Everyone I talked to had strong opinions about various companies and it seemed like no one could agree which was best.

I stumbled onto the Ava direct website while doing some google research and because of how easy the custom build interface was I decided to go with them. I was a little worried because there were some bad reviews but they were all dated more than a few years ago so I decided to take the chance and I was not disappointed!

It was so easy to pick the parts I wanted and compare prices and specs. I also loved the amount of customer service. Shortly after placing the order they reached out to me to thank me for choosing them and also to touch base with me on how long they estimated it would take to get all the parts in and assembled. They also politely asked me for any feedback I had regarding navigating and using the website and pc builder tool. A small gesture that I appreciated and found very thoughtful is when I replied with my feedback they actually acknowledged it instead of leaving me on read so to speak.

I was really impressed with the packaging. The amount of safety and protection that went into keeping my pc safe. The outer most box was fairly damaged but the inner box was untouched. (there was a big shipping box and inside was a second box with the actual of). They even included all of the different manuals and manufacture warranty info type papers that came with the individual parts as well all the extra cables and such which I really liked.

My pc was very easy to get set up and even easier to get everything up and going in terms of downloading the various programs I wanted.

10/10

Very knowledgeable and helpful. Faster than expected turnaround time. Quality build, will highly recommend to anyone.

Ordering from AVADirect was an amazing experience. Not only are they the most flexible and customizable PC Builder I've found, but they are willing to work with you to add any parts that you might not find on their website if you desire it. The build quality is the best I've ever had from years of ordering PCs across different builders. Normally when I order PCs they come with incorrect RGB headers, USBs might not be set up properly, etc. None of this from AVADirect, they communicated with me constantly, provided updates on the order and offered suggestions and alternatives I could swap to adjust shipping time. The PC arrived perfectly and is constructed at the highest quality I've ever received. I've recommended AVA to my friends and will be using them for every upgrade going forward.

Excellent service from the team at AVA.

I initially submitted an order and received a quick response with questions (!) that helped fine tune my selections. That follow up was key as I had assumed the selections I had made would do the job.

The refined choices made the end result that much better and efficient for my requirements. Kudos to Joe and the group!

Fantastic experience start to finish! Website is very well done. Selection is outstanding. Communication throughout the process is top notch. Preparation for shipping was above excellent and fast! Solid company doing EVERYTHING right! Highly recommend!

Their sales staff responded to my questions quickly. AVADirect has a very good selection of PC components for custom builds.

Very easy to find the product I needed. Ordering was quick and easy. They kept me informed during the shipping. I was really pleased with the service.

have bought multiple machines over the years, and i am a repeat customer, so that should say something about how i feel.

AVA's website and building navigation was the best. The time line feature was excellent. Pricing was wat I expected and customer service answered all my questions!

Overall the options AvaDirect offers are awesome, checkout was easy, support answered promptly when there were issues with my order and got things fixed immediately. Will be using AvaDirect in the future for sure!

Great service. I really enjoy my system. You guys will def be my go to for any future systems. Thank you.

I am very satisfied with my purchase. The system worked right out of the box and has been performing wonderfully since. Thank you!

The Ava crew saw a note I posted when ordering our custom built machine. Our highest paid employee was struggling with our old system and costing us hundreds a day in lag time and loading of CAD programs. I needed our full custom machine built and sent ASAP. I offered a tip of $100 to expedite the process and instead of taking me up on the tip offer, they called and updated me the whole way through and ended up receiving a custom built machine that was test 24hrs prior to shipping in less than 10 days! Holy smokes! Give each person that touched this machine a raise and send the individuals who spoke on the phone with me on vacation, they deserve it! Thank you and the whole AVA direct team. I was expecting to wait at least another week, totally wasting money on payroll due to machine issues, however y'all saved us nearly $1000 by getting it to us a week sooner! Grateful, Taylor Isaacs Smoky Mountain Rod and Customs knoxvillehotrods.com

The computer is working as good/better than expected. The build quality is excellent. People I talked to throughout were great :) Definity will recommend most as well likely use for getting computer in the future

I’m very impressed with the build. The packing was very thorough and safe. All of the options were overwhelming but great. Overall, a really good experience.

Excellent build. One of the nicest rigs I've had for gaming. Will definitely be a repeat customer. Bravo to the staff also. Aleatha

Love my Ava workstation, fantastic build quality and theb best price I could find anywhere for the specs. Wonderful service as well.

thanks for a great experience, this was easy and worry free.

This is the second high end computer I've bought from you all. The approach and care you all pour into your products is to where I tell family and friends that if they want to the best bang for the buck, here's where they go. I can't give a rating on the Technical Support because I'm my own IT Support. I'm a Senior IT Specialist.

Very quiet, reliable workstations under heavy use for several years with no problems, just ordered another.

Amazing prices, and I'm totally blown away by how fast I got my product.

My customer experience at AVA Direct has been excellent:

• The website is simple and easy to use
• Customization options are clearly detailed, easy to include and clearly priced
• Online ordering was issue free
• Order processing was fast, and Customer Service was Excellent
• Customization & Delivery time was on par with industry standards (1-2 week)
• My Laptop Arrived well packaged via Tracked & Secured Shipping (Signature required.)
• Build quality seems fantastic.

Custom items blend seamlessly with my base MSI Chassis. I'd also like to mention that this is the first computer company I've ever received a telephone call from thanking me for and following up on my order [and it wasn't a big order - 1 MSI laptop]. That simple gesture meant a lot to me and gained AVA direct a repeat customer- I will both buy from you all again and recommend your services to others. Well played AVA Direct.

This is the third system I have purchased from AVA, and in each case, the experience has been awesome! I especially like being able to go on the website and see exactly where my order is in the build process. My new pc arrived a day early, and was up and running minutes after delivery. Performance so far has exceeded my expectations. I wish that every company had the same level of professionalism, quality and commitment as AVS. My only suggestion is that when ordering multiple drives, it would be nice to be able specify which one is bootable.

What separates this company from the others is the testing they run it through along with the quick response from the support team! I only called them to see how fast they'd answer the phone along with the quality of the customer service. I recommended this site to my sister who will be buying her son his first gaming PC next month.

Probably one of the best pc builders I’ve dealt with and better prices than micro center and other competitors.

Absolutely thrilled with my build. Compact, quiet and powerful. I don't think I could even get my hands in the case and you guys wired and set it up perfectly. I don't think I selected any in-stock components but I still got it in perfect condition in about two weeks. Part selection was awesome, website was intuitive, build was clean and the packaging was more than adequate. Couldn't be happier and I'll be back again!

Thank you AVA for my third build, see you later for the next one.